Author: Laurie Nelson

Laurie joined Autoscribe in 2014 as General Counsel and Chief Compliance Officer, and is responsible for leading the internal processes for promoting and ensuring Autoscribe’s compliance with laws, regulations, company policies and agreements, compliance risk management, mitigation, and recovery efforts, and internal reporting programs.

2017 CFPB Report Trends

Topics: Payments Industry Trends

The Consumer Financial Protection Bureau, or CFPB, is a government agency responsible for consumer protection in the financial sector. In 2017, the CFPB received an average of more than 24,000 complaints per month. Here are the most notable CFPB complaint trends of 2017.

Read More > June 5, 2018

What Is the FDCPA?

Topics: Payments Compliance

The Fair Debt Collections Practices Act (FDCPA) is designed to protect consumers against abusive debt collection tactics while providing guidelines to reputable businesses for remaining in compliance while maximizing payment recovery by legitimate collection efforts. Here’s what you should be aware of to ensure FDCPA compliance.

Read More > May 15, 2018

CFPB’s October Complaint Report Focus: Service Members & Financial Services Industries

Topics: Payments Compliance

Since its inception in 2010, the Consumer Finance Protection Bureau (CFPB) has been overseeing the ongoing activities of America’s financial products & services markets. Acting as both an administrator and…

Read More > November 28, 2017

CFPB Monthly Complaint Report is the Big Brother of Consumer Finance

Topics: Payments Compliance

For more than six years, the Consumer Finance Protection Bureau (CFPB) has been collecting and responding to consumer complaints about the nation’s collection processes. The data gathered reveals how America’s…

Read More > August 16, 2017